In House or Online Customer Service Excellence Training. Join a group or book a one to one.

1 day

Why not attend this course live online
No need to travel to a venue and you can work from home. You can join a group or book a date for a one on one course.

The course material will be e-mailed to you in advance so that you can familiarise yourself with the content before the course starts.

We can also come to you and train your trainers to train your people
Everything You Need To Know About Customer Service In One Great Course Near You.

With Over 20,000 Delegates Trained This Course Is Tried Tested And Proven To Deliver Results

Why this course.
We are now celebrating 30 Years of Providing Great Customer Service Training To Great Customer Service Providers.

Founded in 1990 we have trained over 20,000 delegates.

This powerful Customer Service Course has been carefully honed using continuous customer satisfaction surveys and best practice. This Customer Service course is tried ,tested and proven to deliver results.

You can book online or call us on 01204 888826
Hope you can join us.

Keep Your Customer Happy & Coming Back For More
Develop a customer-focused team, & provide outstanding customer service.

Make every customer feel important and set the standards in your industry.

Happy customers return again and again bringing increased profits. That means,caring for your customer is directly related to the success of your business.

Happy customers are also your best form of advertising because they recommend you to others.

During this course you will learn how great companies use customer service as their strategic advantage to gain more new and repeat business.

Now you can build your business on repeat business from Happy Customers.

This course will cover:
The External and Internal customers
The customer experience
Creating excellence in customer service
Mapping the customer supply chain
How Happy Customers Can Grow your Business
Develop a Customer Focused team. ,
Provide Outstanding Customer Service,
Set the standards in your industry,
Out-service your competition and Grow Your Business on Repeat Business.

Trainer profile: Melanie Windle

Melanie Windle is an experienced and creative personal development trainer and group facilitator.
Her methods and style of delivery empower individuals and groups to deliver Customer Service Excellence. Melanie has been involved in Customer Service for over 25 years.

She works extensively across all three sectors – public, private and not-for-profit – both nationally and internationally.

Why not join us on the next Customer Service Excellence course and book your place now?

It worked for me.
"Very well presented, thought provoking and informative. Mick Stacey, Manchester City Council

‘Good balance of theory and activity to reinforce learning.Glad I came.’ Jane Simmons, CFBT.

‘Good course, excellent content, useful information, have taken a lot away with me. Michael Reaney, LECO Instruments UK Ltd.

‘Training course was excellent. ’ Claire Sherrington, CFBT Education Services.

‘Brilliant, concise and informative course with a personal touch. Sam Jennings, Swift, Fire and Security.

You can book online or call 01204 888826

Keep Your Customers Coming Back For More
With this One Day Customer Service Excellence Training Course In Bury Manchester.

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Good course, excellent content, useful information, have taken a lot away with me. ’  Michael Reaney, LECO Instruments UK Ltd.