1 Day Problem Solving & Business Development Training Course
One of the most powerful techniques for problem solving is to Focus on the Problem not the Solution...
They may say “My problem is I need a kettle.” Only one solution provide a kettle.
If they had said “My problem is that I need to boil water” we could have provided many solutions .
A Manager may say “ My problem is I need More People” Only one solution get more people.
If the Manager had said “ My problem is the people I have cannot do the work with the Skills, Resources and Procedures we have in place” We now have more options available to solve this problem.
We ran a problem solving course for a successful company in Hull. The Distribution Director ‘s opening statement
was this “My problem is I need a new warehouse “ You can see this is not his problem, it’s what he believes to be his single solution.
We solved the problem by re-designing his warehouse, installing high lift, narrow-isle trucks and introducing stock rotation systems.
The result was a 42% increase in storage space, a 20% increase in efficiency and a saving of £2 million on the original solution of a new warehouse.
There are many steps to problem solving but the most important is to Clearly Identify the problem.
Steps to Problem Solving
Define the real problemGather Information - You will learn how to gather the correct information and distinguish between fact and opinion.
Define the Cause - Problems are like icebergs - we often only see what’s on the surface. Discover how to get to the root cause of the problem
Create Options - We will help you generate a wide variety of innovative ways for you to develop stronger solutions.
Develop Selection Criteria - During this programme you will be learn how to test your ideas against clear decision criteria.
Make the Decision - We will help you decide what to do, how to do it, when to do it, who will do it and when it will be completed.
The importance of Monitoring - What gets monitored gets done.
When to Celebrate - At the end of this one day course you will have clearly defined the barriers to success in your organisation, explored solutions and developed an action plan for continuous improvement.