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Customer Service Excellence Training Course

1 day

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One Day Customer Service Excellence Training Course
Book online or Call 01204 888826

Happy customers return again and again bringing increased profits.
Now you can build your business on repeat business from Happy Customers. 

Why not join us on our next Customer Service Excellence Day and we will give you the skills to:


This course will cover:
 
 External and Internal customers 
 The customer experience 
 Creating excellence in customer service  
 Mapping the customer supply chain  
 How Happy Customers Can Grow your Business
 
The Goal is help you:

 Develop a Customer Focused team. ,   
 Provide Outstanding Customer Service,    
 Set the standards in your industry,  
 Out-service your competition and Grow Your Business on Repeat Business. 
 
Trainer profile: Melanie Windle

Melanie Windle is an experienced and creative personal development trainer and group facilitator.
Her methods and style of delivery empower individuals and groups to deliver Customer Service Excellence. Melanie has been involved in Customer Service for over 25 years. 
She works extensively across all three sectors – public, private and not-for-profit – both nationally and internationally.

Why not join us on the next Customer Service Excellence course and book your place now?

 

You can book online call 01204 888826 or e-mail mlp@mlptraining.co.uk

Keep Your Customers Coming Back For More
With this One Day Customer Service Excellence Training Course In Bury Manchester.
Use PayPal Credit Card or Invoice option
FREE PARKING and lunch is provided.

Testimonial

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"Very well presented, thought provoking and informative. Mick Stacey, Manchester City Council 

‘Good balance of theory and activity to reinforce learning.  Melanie clearly knew her subject and was able to offer examples that were relevant to the delegates.  I was volunteered for the course but glad I came.’ Jane Simmons, CFBT.

‘Good course, excellent content, useful information, have taken a lot away with me. Thanks Melanie.’  Michael Reaney, LECO Instruments UK Ltd.

‘Training course was excellent.  Went over lots of scenarios which helped you understand a lot more. I feel this will help me in my job and be very effective in the long term. The trainer explained things very well and kept the course interesting.’ Claire Sherrington, CFBT Education Services.

‘Brilliant, concise and informative course with a personal touch.  Allows the chance to step back and assess what your business is doing both right and wrong.’ Sam Jennings, Swift, Fire and Security.
You can book online call 01204 888826 or e-mail mlp@mlptraining.co.uk