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Dates Available
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Friday, February 24th 2012
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Wednesday, September 5th 2012
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Good News! Despite Government cutbacks we now have, as part of the Leadership and Management Programme 50% Funding on this Course
Normal Price is £375+vat
Special Funded price 1- 2 Delegates £185.50
3- 4 Delegates £175.50
5+ Delegates £160.50
all special prices are plus vat and subject to availability.
If you want success in the way you handle difficult situations within your workplace, or externally, with the public or other companies, or you want to improve your relationships with your colleagues at any level in your organisation or externally, then this course is for you.
Assertiveness is a life skill that can be learnt and practiced. It can benefit every area of your life. In an organisation it can impact on every level, on everyone and in every task.
For a business it can mean the difference between a sale or no sale, innovation or standing still; company loyalty or high turnover; personal motivation or increased absence; teamwork or self-interest.
It makes good business sense to have an assertive workforce.
This course will give you the skills and the mind-set to want to make assertiveness a part of your everyday behaviour and be able to influence others in a positive and respectful way.
Course Content
- Identifying different types of behaviour
- Assertive, aggressive, passive.
- Verbal and non-verbal behaviour
- Benefits of assertiveness
- What stops us from being assertive?
- Assess yourself, a personal audit
- Confidence breeds assertiveness.
- Fight or Flight in situations
- Stimulus - Response Model
- Managing your feelings.
- Transactional Analysis
- Inner dialogue control
- The skills of being assertive
- Making Requests and Saying No.
- Identifying assertive solutions.
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Personal action plans.
Trainer profile: Melanie Windle Melanie Windle is an experienced and creative personal development trainer and group facilitator whose methods and style of delivery empower individuals and groups to realise their potential.
Melanie has been involved in developing people for over 25 years.
Her specialist areas of training are the personal development skills required for managing ourselves, managing others or being managed.
She works extensively across all three sectors public, private and not-for-profit both nationally and internationally.
Testimonials:
The course was very interesting. I am a passive person, I've learnt ways to tackle that now. I liked the fact that the trainer was empathetic. I found the course materials very useful. A great course. 10/10 Tara Khan, Manchester City Council
I didn't realise how much not being assertive was affecting me personally (physically and emotionally) I want to say thanks for helping me realise this. Emma, Housing Department, Manchester City Council
I thoroughly enjoyed the course and have a lot of ideas to take away and try out in the office. Mandy Devereux, HR Manager, Vinci plc
It met all my expectations and more. Presentation was excellent and will use the content in every aspect of my life. I particularly liked the diagram about self-preservation. Carolyn Hamlin, Eastlands Homes
Why not join us on the next course?
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